Privacy Policy
This policy applies to all information collected through our website and during the ordering process. We do not sell, rent, or trade your personal data with third parties for marketing purposes. Our use of data is limited to fulfilling orders, communicating with you about your purchases, and improving our products and service.
We operate from Chicago, IL, and comply with applicable U.S. privacy laws. If you are located in the European Economic Area or the UK, we also adhere to the data protection standards outlined in the GDPR where applicable.
Information we collect
Information you provide directly
- Name, email address, phone number (optional), and shipping/billing addresses when you place an order or create an account.
- Payment information — processed securely through our payment gateway. We do not store full credit card numbers on our servers.
- Communication history — if you email us at Support@predictfix.com, we keep a record of the conversation to ensure continuity.
Information collected automatically
- IP address, browser type, device information, and referral URL when you visit our site.
- Order history and product preferences — used to suggest relevant products and to improve our inventory decisions.
- Cookie data — we use session cookies to keep your cart intact and analytics cookies to understand how visitors navigate our pages.
How we use your information
- Order processing — to fulfill and ship your order, send order confirmations, and provide tracking updates.
- Customer support — to respond to inquiries, process returns, and resolve issues.
- Service improvements — we analyze aggregate data to understand which products are most used, which pages are visited, and how we can improve the shopping experience.
- Marketing communications — if you opt in, we may send occasional emails about new product releases or restocks. You can unsubscribe at any time using the link in the email.
We do not use your data for: targeted advertising on third-party platforms, data brokering, or unsolicited promotional emails beyond what you’ve opted into.
Third-party services
We use a limited number of third-party tools to run the store. Each is carefully selected for security and compliance:
- Payment processing: Stripe and PayPal handle all credit card and digital wallet transactions. They are PCI-DSS certified and do not share your financial data with us beyond transaction status.
- Shipping: USPS and UPS receive your name, address, and tracking email to deliver packages.
- Analytics: We use self-hosted analytics (no Google Analytics) to track page visits and conversion rates. This data is anonymized where possible.
- Email delivery: We use a simple email relay for order confirmations and support replies — we do not use third-party marketing platforms unless you explicitly opt in.
We do not share your personal information with any other third parties, including advertisers or data brokers.
Data storage and security
All data is stored on servers located within the United States. We use industry-standard encryption (TLS/SSL) for data transmission. Access to customer data is limited to two core team members — no external contractors have access to personally identifiable information.
We retain order data for as long as necessary to fulfill warranty and return obligations, and for accounting and tax purposes. You may request that we delete your account and associated data at any time by emailing us.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email Support@predictfix.com with your request. We will respond within 30 days.
Children’s privacy
Our site is not directed at individuals under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
Changes to this policy
We may update this policy occasionally. The most current version will always be posted on this page. If material changes are made, we will notify you via email or through a notice on our website.
This version was last updated on June 1, 2026.
If you have any questions about this policy or our data practices, please contact us at Support@predictfix.com.
For order-specific questions, refer to our Shipping Policy or Return & Refund Policy.
